3699934 - Template Settings Does Not Load When Editing Templates via Manage Templates - Recruiting Management

Unable to open Template Settings when editing a template via Manage Templates. A blank page appears instead.

SAP SuccessFactors Recruiting Management

1. Navigate to Manage Templates > Recruiting Management.
2. Click 'Job Requisition'.
3. Click the template name.
4. Observe that a blank page appears.

The <default-value> element is not supported for fields with type="currency" in Recruiting templates.

(For SAP Support: see internal memo)

Troubleshooting Steps:

1. Press F12 or right-click on the page and select Inspect to open the browser's developer tool.
2. Open the Network tab.
3. Reproduce the issue to generate logs.
4. Filter logs by "createRootNodeVO.dwr".
5. Select the log entry.
6. Open the Response tab and check for an application error.

Modify the XML template:

1. Download the latest XML template via Manage Templates.
2. Open the XML template in an editor.
3. Search for <default-value>.
4. Remove the <default-value> line from fields with type="currency".
5. Save the changes.

Upload the XML template:

Import the modified template via Provisioning. 

To upload templates from Provisioning, contact an implementation partner. Alternatively, raise a Change Request to SAP Support using the approval document referenced in the following KBA:

• KBA 2258199 - SAP SuccessFactors Recruiting Management - Provisioning Configuration Changes
• To locate the download link, search for "XML Template Upload due to Manage Templates limitation".

Details to Include When Raising a Support Ticket:

1. Company ID
2. Support Access
3. Steps to reproduce the issue

KBA 3430879 - 504 Timeout Error "Unable to access this template through Manage Templates at this moment" When using Manage Templates for Recruiting Management

RCM, Template, Load, Open, Access, Fail, Field, CurrencyField, defaultValue, Double, String, fingerprint=2c66eee018c284415d75c61c384fcc8d2e7d0393 , KBA , LOD-SF-RCM-ADM , Admin Center, RBP, Permissions and Settings , LOD-SF-RCM-JOB , Job Postings & Requisitions , Problem