Symptom
- The integration flow "Create Follow-Up Sales Order in SAP S4HANA from Sales Quote" for individual customers ends in error "Enter the sold-to party" in S4 API API_SALES_ORDER_SRV.
- receiverAccountDisplayId is not sent when using an individual customer in the Sales Quote in Sales Cloud; instead, receiverCustomerDisplayId is sent.
- receiverCustomerDisplayId and receiverAccountDisplayId are located inside the "partners" array in the payload, which is not linked to the parent receiver node (Sales Order).
- receiverCustomerDisplayId takes its value from the first element in the "partners" array, which corresponds to the employee partner function, containing no receiverCustomerDisplayId.
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Environment
- SAP Sales Cloud Version 2
- SAP Service Cloud Version 2
Product
SAP Sales Cloud Version 2 all versions ; SAP Sales Cloud and SAP Service Cloud Version 2 all versions ; SAP Service Cloud Version 2 all versions
Keywords
SAP Sales Cloud, follow-up sales order, individual customer, sold-to party error, receiverAccountDisplayId, receiverCustomerDisplayId, partners array, payload mapping, sales quote integration, SAP S4HANA integration, API_SALES_ORDER_SRV, sales quote follow-up, influence request. , KBA , CEC-CRM-INT , Integration for SAP Sales/Service Cloud , Problem
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