SAP Knowledge Base Article - Preview

3700220 - Error when adding "sap.crm.ctiservice.uiapp.cti" to a non-admin Business Role

Symptom

  • Error message: "You cannot add an admin app to a non-admin business role" when attempting to add the app "sap.crm.ctiservice.uiapp.cti" to a Business Role in the production environment.


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Environment

  • SAP Service Cloud Version 2
  • SAP Service Cloud and SAP Sales Cloud Version 2

Product

SAP Service Cloud Version 2 all versions

Keywords

sap.crm.ctiservice.uiapp.cti, non-admin role, admin app error, business role 843, error message 30011, sap.crm.emailactionservice.uiapp.emailAction, toggle admin app, production environment, test environment, role update error, UI logic , KBA , CEC-CRM-AD , Agent desktop - live channels , Problem

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