3700515 - Workflow Approver Cannot Update – “Update” Button Missing in Pending Requests and Workflow Details

• The update button under Pending Requests or Workflow Details Page does not appear
• Workflow " Update" Button Does not Appear under Pending Requests or Workflow Details Page
• Approver cannot view Update button 

"Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental." 

• SAP SuccessFactors HCM Suite
• SAP SuccessFactors Employee Central - Workflow

1. Navigate to the workflow page in SAP SuccessFactors Employee Central.
2. Select workflow request
3. Observe : The update button under Pending Requests or Workflow Details Page does not appear

See:

• The workflow configuration  set to "No Edit" for the approver, which restricts in-flight editing capabilities.

  • Go to Manage Organization, Pay and Job Structures
  • select workflow
  • View 
  • Edit Transaction = No Edit
  • Note: The options include: No Edit: The approver cannot edit the transaction.

1. Navigate to "Manage Organization, Pay and Job Structures".
2. Locate the workflow configuration:
3. Check the "Edit Transaction" setting.
4. Update the workflow configuration to enable "Edit without Route Change" or another appropriate setting that allows the update button to appear.
5. Save

Example:

Note: When editing a transaction in a workflow, the "Edit transaction" field must be defined to determine if the approver can make changes.

 The options include:

1. No Edit: The approver cannot edit the transaction.
2. Edit with Route Change: The approver can edit the transaction, which will reject the previous workflow and restart the process.
3. Edit without Route Change: The approver can edit the transaction, and the workflow will continue to the next approver without rejection.
4. Edit Attachments Only: The approver can only edit attachments. Additionally, the workflow step approver can either stop the workflow if they are mandatory or skip the step if needed.

FAQ - Additional Information

Q) Where can I get information on this from the Guide?

A) Guide: Implementing and Managing Workflows

     Chapter: Creating Workflow Object - Edit Transaction

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Data inspector, workflowRequestId , Pending Requests Page, Table_EMP_WF_REQUEST , Table_FO_WF_CONFIG , Internal Code, Workflow Config Code , Manage Organization, Pay and Job Structures, Edit transaction, No Edit, Edit with Route Change, Edit without Route Change, Edit Attachments Only , KBA , LOD-SF-EC-WFL-REQ , My Pending Requests, ToDo's & Mass Approvals , Problem