SAP Knowledge Base Article - Preview

3700552 - No Communication Between SAP ECC or S/4HANA and FSM After Message Broker Restart

Symptom

  • After restarting the Message Broker, communication between ECC or S/4HANA and FSM is not restored.


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Environment

  • SAP Field Service Management (FSM)
  • Proaxia Connector (PACG)
  • ECC, S/4 HANA

Product

SAP Field Service Management 1.0

Keywords

SAP FSM, SAP Field Service Management, SAP ECC, SAP S/4HANA, Message Broker restart, FSM Cloud Connector, no communication, integration issue, /PACG IDoc, /PACG/ECM_RESEND, IDoc queue, SMQ1, SMQ2, WE02, BD87, Resend Mode, Standard Mode, Message Broker initialization, FSM connectivity issue, ECC FSM integration, SAP FSM troubleshooting, IDoc status, LUW, SOAMANAGER, Client ID, Client Secret, SAP BTP, queue blocked, SAP Note 3635258, SAP Note 3338805, SAP Note 3391591 , KBA , CEC-SRV-FSM-ERP , FSM Connector for SAP ERP , Problem

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