Symptom
The footer column text box has a fixed limit of 200 characters, preventing additional content from being entered.
Environment
SAP Sales and Service Cloud Version 2
Reproducing the Issue
- Navigate to settings.
- Open the Maintain Main Layout view.
- Click on edit.
- Navigate to 'Design Main Template' and go to the footer tab.
- Paste text under Column 1.
- Attempt to add more characters under Column 1.
- Observe that it is not possible to enter more than 200 characters in the column.
Cause
The footer column text box has a fixed limit of 200 characters (please note spaces also count).
Resolution
As an alternative please raise an idea in the Influence Portal under the following link: https://influence.sap.com/go/sales_service_v2_esm
The Customer Influence portal is the proper channel for new requirements. There, other customers can also vote for the idea and depending on the demand from the customer community, and feasibility the developers will evaluate and plan accordingly for a possible implementation of this request.
See Also
Refer to: SAP Help Portal - Main Templates
Keywords
footer column limit, 200 characters, output management, sap sales cloud, sap service cloud, footer preview issue, footer spacing, column character limit, template footer, design main template, maintain main layout , KBA , CEC-CRM-OUT , Output Management for SAP Sales/Service Cloud , How To
SAP Knowledge Base Article - Public