3700604 - Unable to Search on Phone Call Entities Using Extension Fields via Global Search in Agent Desktop (SVCV2)

• You have created an extension field for the Phone Call entity and configured it to be searchable.
• While searches using the Phone Call list view work as expected, performing a similar search via Global Search—either from the Agent Desktop or main interface—does not return any results.

• SAP Service Cloud Version 2 1.0
• SAP Sales Cloud Version 2 1.0

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