SAP Knowledge Base Article - Public

3700689 - New hire does not appear on onboarding dashboard after manual initiation - Onboarding

Symptom

New hire does not appear on the onboarding dashboard after manual initiation.

Environment

SAP SuccessFactors Onboarding

Reproducing the Issue

  1. Use "Add new hire to onboarding" to initiate onboarding manually for a new hire.
  2. Navigate to the onboarding dashboard and observe that the new hire does not appear.
  3. Go to BPE Process Monitor Tool, there is an error job in Onboarding2ATSRestartWorkflow.
  4. Go to BPE Manage Process Task, filter with the process instance id, error job appears;
  5. Click on 'Restart Task' button, an application error appears.

Resolution

  1. Navigate to "BPE: Manage Process Definitions".
  2. Click the filter button and search for Process Definition ID.(The ID can be fetched after Onboarding2ATSRestartWorkflow in BPE Process Monitor Tool)
  3. Click the "Activate" button.
  4. Navigate to "BPE: Manage Process task".
  5. Click the filter button and search for error Job ID.
  6. Select the job and click the "Trigger task" button.

Keywords

new hire onboarding, onboarding dashboard issue, user profile unknown, process definition suspended, manage process definitions, BPE manage process task, onboarding manual initiation, error message, activate process definition, Process definition Default Process is suspended , KBA , LOD-SF-OBX-DBD , Dashboard , Problem

Product

SAP SuccessFactors Onboarding all versions