3700698 - Customer Contract Volume Report Shows Unexpected Reference Data

In the Customer Contract Volume report, the following reference fields show unexpected value.

Reference Sales Order (Contract UUID)
Reference Service Confirmation (Contract UUID)
Reference Service Order (Contract UUID)  

For example, customer contract 123 contains 2 items. Item 10 is a material and item 20 is a service. 

• sales order AA1, AA2 created as follow up document with reference to contract 123 item 10.
• service order SS1, SS2 created as follow up with reference to contract 123 item 20.

123, AA1, AA2, SS1,SS2 represent to document ID.

In the  Customer Contract Volume report, the contract item 10 shows reference sales order as AA2 only and reference service order as SS2.  item 10 is a material item, the expected reference sales order should be AA1 and AA2, and reference service order should be empty.

SAP Business ByDesign

1. Go to the Business Analytics work center.
2. Go to the Design Reports view.
3. Search and select the report Customer Contract Volume with ID as CRMCCOIB_Q0001.
4. Click Edit with Web Browser, the report shows.
5. Fill the proper selection to find the contract 123.
6. Click Add Fields button, and select the following row fields: Reference Sales Order (Contract UUID); Reference Service Confirmation (Contract UUID) and Reference Service Order (Contract UUID) .
7. Now the reference sales order field shows AA2, reference service order field shows SS2.

The following row fields are header level relevant.

• Reference Sales Order (Contract UUID)
• Reference Service Confirmation (Contract UUID)
• Reference Service Order (Contract UUID) 

 If there is a sales order or a service order created as follow up from the contract, it will be shown in the relevant reference field. If more than one reference documents created, system only show one document of them.

This is the designed system behavior.

Customer Contract Volume; Reference Sales Order (Contract UUID); Reference Service Confirmation (Contract UUID); Reference Service Order (Contract UUID); CRMCCOIB_Q0001; incorrect reference; unexpected value. , KBA , AP-SLO-SO , Sales Order , Problem