3700794 - How to process the replacement order with a different value than the original material?

In the customer return process (Scope Item BKP), replacement materials may have a different value (higher or lower) than the original material. However, the system automatically generates a free-of-charge replacement order and does not allow the value to be changed for the replacement order.
How to process the replacement order with a different value?

SAP S/4HANA Cloud Public Edition

1. Create a return order.
2. Enter the refund type: Replacement Material.
3. Save the return order.
4. Observe that the system generates a free-of-charge replacement order and does not allow the value to be changed for the item.

• Replacement orders are free, and the value of the replacement material cannot be changed. 
• Workaround: Use the refund type "Credit Memo" for the return order, which means refunding the original amount to the buyer and then asking the buyer to place a new order. 
• To address the need to change replacement material's value, submit this requirement as a feature request through the Customer Influence Portal under the session SAP S/4HANA Cloud for Sales. 

• KBA 2807810 - What is Support issue – What is Feature Request: Cloud Solutions
• KBA 2963059 - How to Submit Feature Requests for SAP S/4HANA Cloud Product

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