SAP Knowledge Base Article - Preview

3700794 - How to process the replacement order with a different value than the original material?

Symptom

In the customer return process (Scope Item BKP), replacement materials may have a different value (higher or lower) than the original material. However, the system automatically generates a free-of-charge replacement order and does not allow the value to be changed for the replacement order.
How to process the replacement order with a different value?


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Environment

SAP S/4HANA Cloud Public Edition

Product

SAP S/4HANA Cloud Public Edition all versions

Keywords

SAP S/4HANA Cloud Public Edition, Customer return, Return, Refund type, Replacement material, Replacement order, Pricing, adjustment, Change, Value, Free of charge, Credit memo, Replacement product , KBA , SD-SLS-RE-2CL , Returns (Public Cloud) , How To

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