3701001 - TP-1015.3-V Quebec Source Deductions Return e-signature step cannot be completed by new hires - Onboarding

• TP-1015.3-V Quebec Source Deductions Return e-signature step cannot be completed by new hires.
• Attempting to e-sign, the system refreshes the page, and nothing happens.
• In the browser network logs, error below is shown:
  • "dmsSignedDocId" : null, "document" : null, "documentId" : null, "downloadUrl" : null, "message" : "Signing document because of missing field: EmpDocuSignSignHere : Field is not present in form", "status" : "FAILURE"

SAP SuccessFactors Onboarding

1. Login as the candidate
2. Complete Onboarding Tasks until Compliance Tasks triggers,
3. In the compliance tasks, complete the 'TP-1015.3-V Quebec Source Deductions Return'.
4. Then, in the signature step, attempt to sign the TP-1015.3-V Quebec Source Deductions Return.
5. See that the page refreshes and nothing happens

Product Defect:

• This issue is now being investigated by the Engineering Team and working on a resolution on priority.

WORKAROUND: There is no viable workaround at this time.

PERMANENT FIX: OBX-41816

• The team has introduced a code-fix to resolve the issue.
• The changes will be deployed in the customer instance tentatively by 13th January, 2025.
• NOTE: Roadmap disclaimer applies.
• Kindly follow this KBA for updates on the fix date when changes occur.

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