Symptom
When submitting an E-Verify, the submission fails with the following error message:
first_name: Invalid value for "first_name", the character length must be smaller than or equal to 25.
Environment
SAP SuccessFactors Onboarding
Cause
The error occurs due to a known E-Verify limitation, which does not accept first names longer than 25 characters.
Resolution
To bypass the error, shorten the affected user’s first name to 25 characters or fewer.
Procedure:
- Navigate to Admin Center > Manage Data.
- Search:
E-Verify Data: XXXXXXXXXXXX - Click Take Action > Make Correction.
- Shorten the First Name of the affected user to 25 characters or fewer.
- Save.
- Submit the E-Verify case again.
This will allow the E-Verify case to be submitted successfully.
Keywords
onboarding, e-verify, data, error, Invalid, value, for, first_name, the, character, length, must, be, smaller, than, or, equal, to, 25, long, exceed , KBA , LOD-SF-OBX-EVF , Everify , Problem
SAP Knowledge Base Article - Public