Symptom
Additional hiring managers are not receiving email notifications when a letter of offer is sent out or when an offer approval is declined.
Environment
SAP SuccessFactors Recruiting Management
Reproducing the Issue
- Add a user to the Hiring Manager group.
- Assign the same user as an additional hiring manager for a requisition.
- Send a letter of offer or decline an offer approval for the requisition.
- Observe that the additional hiring manager receives the email notification, while the hiring manager does not.
Cause
Resolution
- Verify the user's group membership in the "Manage Recruiting Groups" page.
- Confirm whether the user is part of the Hiring Manager group.
- If the user is part of the Hiring Manager group, it is expected that the user will receive email notifications, even if they are added as an additional hiring manager for a specific requisition.
- If the user is not part of the Hiring Manager group, they will not receive email notifications.
Keywords
additional hiring managers, email notifications, hiring manager group, offer approval, sap successfactors recruiting, letter of offer, notification issue, requisition emails, recruiting management, email correspondence, hiring manager notifications , KBA , LOD-SF-RCM-EML , Recruiting Emails and Notifications , How To
Product
SAP SuccessFactors Recruiting all versions
SAP Knowledge Base Article - Public