3701505 - Replying to a Lead email sent (outbound) from Service Cloud V2, shows as Invalid Channel in the Email Inbound Monitor

• When attempting to manage email communications within SAP Service Cloud V2, you encounter the following behavior:
  • An email channel has been configured for a General object with both inbound and outbound directions enabled.
  • Users can successfully send outbound emails from a Lead (or other specific objects).
  • When the recipient replies to that email, the message fails to appear in the system.
  • In Settings -> Email -> Inbound Monitoring, the email is logged with the error: "Invalid Channel."

SAP Service Cloud Version 2.

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