Symptom
Users report to be facing issues with the SAP ICH Manage Messages App. When accessing this tile these user get the following error message:
"You are not assigned to an organization which is mandatory. Contact SAP Support"
Environment
SAP Information Collaboration Hub for Life Sciences
Reproducing the Issue
- Access "Manage Messages".
- Error appears.
Resolution
To resolve this please reassign the Manage Messages application using the Manage Users app. Steps to do it are listed below:
- Manage Users app.
- Search user name.
- Click on the user.
- Click on Edit.
- Go to Applications.
- Click on Add.
- Select manage messages (Under General section).
- Provide full access.
Keywords
Users; issues; error; Manage; Messages; App; assigned; organization; mandatory; Contact; SAP; Support. , KBA , IS-LS-ICH , SAP Traceability Hub , How To
Product
SAP Traceability Hub all versions
SAP Knowledge Base Article - Public