3701990 - Data Analyzer Fails to Open in a New Browser Tab for Specific Users in SAP Analytics Cloud

• Some users in SAP Analytics Cloud (SAC) are unable to open the Data Analyzer from a Story.
• The issue occurs only when opening the visualization in a new browser tab.
• For the same users, the Data Analyzer opens correctly when the visualization is opened in the same browser tab.
• Other users with identical authorizations do not experience the issue, for them, the Data Analyzer opens successfully in both scenarios.
• The following error appears in the console traces when the issue occurs: "[IOLayer]: (#1019) OAUTH_POPUP_BLOCKED, Error [Protocol]: (#73) No response object given."

• SAP Analytics Cloud (Enterprise)

   

1. Open a Story in SAP Analytics Cloud (SAC).
2. Attempt to open the Data Analyzer from the Story in a new browser tab.
3. Observe that the Data Analyzer fails to open for certain users.
4. Verify that the same users can open the Data Analyzer successfully when using the same browser tab.

• Pop-ups and Redirects in Browser were disabled by default by the browser.

Pop-ups and Redirects in Browser needs to be set to Allow. 

• Guide: Enable Pop-ups and Redirects in Browser:
  • For Chrome:
    • Go to Settings → Privacy & Security → Site Settings → Pop-ups and Redirects.
    • Click Add under “Allowed to send pop-ups and use redirects.”
    • Enter your SAC and Datasphere URLs (e.g., https://<your-sac-domain> and https://<your-datasphere-domain>).
  • For Edge:
    • Settings → Cookies and Site Permissions → Pop-ups and Redirects.
    • Add SAC and Datasphere URLs under Allow.

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