SAP Knowledge Base Article - Preview

3701997 - Import Format error when loading CMS TRR files in Agent Performance Management

Symptom

  • The processed CMS TRR files are getting errors in the Import Requests section;
  • The logs show an error:
    • [EXCEPTION--An Exception has occurred--] java.lang.IllegalArgumentException: Line does not contain the correct number of elements. Length: 800; Should be: 500 or 600. 


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Environment

  • SAP SuccessFactors Sales Performance Management
    • Agent Performance Management

Product

SAP SuccessFactors Agent Performance Management all versions

Keywords

DTRR file error, java.lang.IllegalArgumentException, TRR file format change, file loading issue, CMS TRR file, InCmsTrr table, error message, import process failure, TRR file modification, APM, ICM. , KBA , CEC-SAL-APE , Agent Performance Management , Known Error

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