SAP Knowledge Base Article - Preview

3702020 - Homepage KPI Card date filter missing Milestones

Symptom

The homepage KPI card's date filter does not include the milestones "Initial Review Due On," "Completion Due On," "Resolution Due On," and "Response Due On." for Cases.


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Environment

  • SAP Service Cloud Version 2
  • SAP Service Cloud and SAP Sales Cloud Version 2

Product

SAP Sales Cloud Version 2 all versions ; SAP Sales Cloud and SAP Service Cloud Version 2 all versions ; SAP Service Cloud Version 2 all versions

Keywords

homepage kpi card, date filter, milestones missing, initial review due on, completion due on, resolution due on, response due on, case list advanced filter, adaptation mode, SAP Service Cloud Version 2 , KBA , CEC-CRM-CAS , Case Management for SAP Sales/Service Cloud , CEC-CRM-HOM , Home Page for SAP Sales/Service Cloud , How To

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