3702062 - Microsoft Teams Calendar Not Updated After Time Off or Holiday Is Rejected, Deleted, or Updated in SuccessFactors

When absences or holidays are synced from SAP SuccessFactors Time Off to the Microsoft Teams / Outlook calendar using the SuccessFactors Teams app, subsequent changes made in SuccessFactors are not reflected in the calendar.

Customers may observe one or more of the following behaviors:
    •    Absences or holidays remain visible in the Teams/Outlook calendar after being rejected, deleted, or updated in SuccessFactors.
    •    Cancelled or rejected absences continue to appear as calendar events.
    •    Previously synced holidays remain in the calendar even after switching to a different holiday calendar.
    •    Users do not receive any notification in Microsoft Teams informing them that the absence or holiday was changed.
    •    This results in outdated or incorrect calendar entries, causing user confusion and requiring manual calendar clean-up

SAP SuccessFactors Employee Central - Time off

1.    In SAP SuccessFactors, ensure that the Microsoft Teams App is enabled and that Sync Absence to Calendar and/or Sync Holiday to Calendar is configured.
    2.    As an employee, submit a Time Off request or sync holidays from SuccessFactors to the Microsoft Teams / Outlook calendar.
    3.    Verify that the absence or holiday is successfully created in the Teams/Outlook calendar.
    4.    In SuccessFactors, perform one of the following actions on the same absence or holiday:
    •    Reject the Time Off request
    •    Delete or cancel the absence
    •    Update the absence dates or status
    •    Change the assigned holiday calendar
    5.    Observe the Microsoft Teams / Outlook calendar.

Observed Result
    •    The previously synced absence or holiday remains visible in the calendar.
    •    The calendar entry is not automatically removed or updated.
    •    The user does not receive a notification in Microsoft Teams informing them of the change.
    •    Manual calendar clean-up is required.

Expected Improvement (via Enhancement)
    •    The user receives a notification card in Microsoft Teams when an absence or holiday is rejected, deleted, or updated in SuccessFactors.
    •    The notification provides an option to sync and keep the calendar up to date, helping remove or update previously synced entries.

• The enhancement WRK-3291 is required to address the issue.
• This enhancement ensures that users receive notification cards in MS Teams when a Time Off request or holiday is rejected, deleted, or updated in SuccessFactors.
• This Documentation has been created for tracking the enhancement process WRK-3291. Please share advised to share this documentation with their Customer Success Manager (CSM) for further updates.

• 3589186 - Enabling Sync of Holidays to Calendar on Teams
• 3658737 - Duration missing when requesting leave through MS Teams

sap successfactors, ms teams, request time off, sync holidays to calendar, calendar issues, leave request notifications, holiday sync, time off functionalities, calendar marking, enhancement WRK-3291, sap app integration, sap support , KBA , LOD-SF-EC-TIM-UI , Team Absence Calender/ Workbench/ ESS UI's , Product Enhancement