SAP Knowledge Base Article - Public

3702164 - Custom fields not visible in "My Inbox" app - SAP S/4HANA Cloud Public Edition

Symptom

  • Custom fields are created for the sales order header and item level. Approvers are currently not able to see the custom fields at "my inbox" level while approving the sales orders.
  • The custom fields need to be displayed in the "my inbox" app when the sales orders are sent for approval.

Environment

SAP S/4HANA Cloud Public Edition

Reproducing the Issue

  1. Create custom fields at the sales order header and item level using the "custom fields and logic" app in SAP S/4HANA Public Cloud.
  2. Send the sales order for approval.
  3. Open the "my inbox" app and check the sales order details screen for the custom fields.

Resolution

  1. Enable the custom fields for the data source "SD_F1814_SO_FS_SRV (Sales Order Object Page)" via the "custom fields" app, under the "user interfaces" tab.
  2. Add the custom fields via "adapt UI" onto the sales order factsheet screen (app ID: F1814), which is the "sales order" page entered via the "manage sales orders" app (Version 1 app).
  3. When a sales order is created and put into approval, the custom fields should appear in the sales order details screen on the right side of the "my inbox" app.

Keywords

custom fields, my inbox app, sales order approval, sales order details, SAP S/4HANA Cloud Public Edition, SD_F1814_SO_FS_SRV, user interfaces, adapt UI, sales order factsheet screen, enable custom fields, approval process, sales order header, sales order item level , KBA , SD-SLS-EXT-2CL , Extensibility (Public Cloud) , SD-SLS-SO-2CL , Sales Orders (Public Cloud) , Problem

Product

SAP S/4HANA Cloud Public Edition all versions