3702215 - Missing customer name in table V_AISAPCUSTNOS in sap solution manager

• Customer number exists in table V_AISAPCUSTNOS, but the customer name is missing.
  
  
  
• Job REFRESH_ADMIN_DATA_FROM_SUPPORT log shows error message: "Your user has no SAP Support Portal user assigned."
  Job started
  Step 001 started (program AI_SC_REFRESH_READ_ONLY_DATA, variant , user ID SM_SM2B)
  Connecting to SAP via customer number 123456 in support hub
  Data is being sent to SAP (request ID 012A345678901FD0BBD12345C12F2014, action RECEIVEINSTALL_RQ).
  Connecting to SAP via customer number 654321 in support hub
  Your user has no SAP Support Portal user assigned.
  Background job REFRESH_ADMIN_DATA_FROM_ (CONT.) for checking response has been scheduled.

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.

SAP Solution Manager

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