SAP Knowledge Base Article - Public

3702425 - How to customize the number of Products displayed per page in Ticket detail view

Symptom

By default, when you navigate to Product in Ticket Overview, you can only see 5 Products per page.

"Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental." 

Environment

SAP Cloud for Customer

Reproducing the Issue

  1. Navigate to Service --> Tickets.
  2. Select the relevant ticket.
  3. Go to the Overview facet and locate the Product List.
  4. Observe that only 5 products are displayed per page.

Cause

By default this is set to 5 in the "Define Number of Rows" in Adaptation.

Resolution

  1. Enter Adaptation Mode in the system.
  2. Locate the setting titled "Define Number of Rows".
  3. Adjust the number of rows to the desired value, such as 10 products per page.
  4. Save the changes and verify that the product view reflects the updated configuration.

Keywords

ticket detail view, product list, number of rows, adaptation mode, customize product view, display settings, SAP Cloud for Customer, page layout, user interface configuration, product area customization, define number of rows , KBA , AP-RC-UIF-FLX , Page Layout & Key User Configuration , Problem

Product

SAP Cloud for Customer core applications all versions