3702447 - Zero Quantity Appears While Creating Credit Memo from Supplier Invoice or Purchase Order

While creating Credit Memo from a Supplier Invoice or Purchase Order, all items appear with quantity 0, resulting in a zero amount.

1. Go to Supplier Invoicing Work Center.
2. Go to Invoices and Credit Memos view.
3. Search for ABC (ABC represents Supplier Invoice ID).
4. Select it and Choose New.
5. Select Credit Memo.
6. Now the default data populates with zero quantity for all line items, resulting in a zero-value Credit Memo.

• This is expected system behavior. This occurs when the reference type in the Supplier Invoice Cost Distribution refers a Delivery document and the Product type is Material (To-Stock or Non-Stock).
• For Service item types, the system proposes the quantity as expected.

1. Go to Supplier Invoicing Work Center.
2. Go to Invoices and Credit Memos view.
3. Search for Supplier Invoice ABC (ABC represents Supplier Invoice ID).
4. Select it and choose New.
5. Select Credit Memo.
6. Now in the New Credit Memo screen, manually enter the quantities in the Item level and in the Cost Distribution.
7. Fill in the mandatory details.
8. Choose "Actions" -> "Calculate Total amounts".
9. Choose "Check" to ensure there are no errors.
10. Proceed with creating the Credit Memo.

KBA 3530134 - Zero Quantity Items Are Shown When Creating New Supplier Invoice - SAP for Me 

Credit Memo; Zero quantity; Supplier invoicing; Material type; Delivery reference , KBA , SRD-SRM-SI , Supplier Invoicing , Problem