3702447 - Zero Quantity Proposed When Creating Credit Memo From Supplier Invoice/Purchase Order

When creating a Credit Memo for a Supplier Invoice/ Purchase Order, the system proposes 0 quantity for all items, resulting in a zero-value Credit Memo.

1. Go to Supplier Invoicing Work Center.
2. Go to Invoices and Credit Memos view.
3. Search for ABC (ABC represents Supplier Invoice ID).
4. Select it.
5. Click on New and select Credit Memo.
6. Now the default data populates with zero quantity for all line items, resulting in a zero-value Credit memo.

• The system behavior is expected when the reference type in the Supplier Invoice's Cost Distribution is delivery document and the product type is "material" (both To-Stock and Non-Stock).
• For service item types, the system proposes the quantity as expected.

1. Go to Supplier Invoicing Work Center.
2. Go to Invoices and Credit Memos view.
3. Search for Supplier Invoice ABC.
4. Select it.
5. Choose New
6. Choose Credit Memo.
7. Now in the New Credit Memo screen, manually enter the quantities in the Item level and in the cost distribution.
8. Fill the mandatory details.
9. Choose "Actions" -> "Calculate Total amounts".
10. Choose "Check" to ensure there are no errors.
11. Proceed with creating the Credit Memo.

SAP Note 3530134

credit memo, zero quantity, supplier invoicing, material type, delivery reference , KBA , SRD-SRM-SI , Supplier Invoicing , Problem