SAP Knowledge Base Article - Public

3702895 - Field mapping inconsistency - Onboarding

Symptom

An issue occurs where the job type does not populate correctly during the onboarding process.

The error message states: "The jobRelationsInfo entity with the "YOURVALUE" variant is skipped or couldn’t be processed as the value "YOURVALUE" passed for the job type field doesn’t match the external code of the mapped variant "YOURVALUE" of type."

Environment

SAP SuccessFactors Onboarding

Reproducing the Issue

  1. Start Onboarding from RCM
  2. Field is not populating in Onboarding side

Cause

External Code / Non-unique External Code does not match with values sent from RCM.

Resolution

Make sure values flowing from RCM matches the External Code / Non-unique External Code from picklist.

Keywords

mapping, onboarding, SAP SuccessFactors, jobRelationsInfo, custom manager, second manager, mapping logic, ONB2DataValidationCheckForInitiateOnb, REC system, EC system, error message, configuration mismatch, external code, rcm, obx, obd , KBA , LOD-SF-OBX-RCM , Initiate onboarding from RCM , Problem

Product

SAP SuccessFactors Onboarding all versions