Symptom
An issue occurs where the job type does not populate correctly during the onboarding process.
The error message states: "The jobRelationsInfo entity with the "YOURVALUE" variant is skipped or couldn’t be processed as the value "YOURVALUE" passed for the job type field doesn’t match the external code of the mapped variant "YOURVALUE" of type."
Environment
SAP SuccessFactors Onboarding
Reproducing the Issue
- Start Onboarding from RCM
- Field is not populating in Onboarding side
Cause
External Code / Non-unique External Code does not match with values sent from RCM.
Resolution
Make sure values flowing from RCM matches the External Code / Non-unique External Code from picklist.
Keywords
mapping, onboarding, SAP SuccessFactors, jobRelationsInfo, custom manager, second manager, mapping logic, ONB2DataValidationCheckForInitiateOnb, REC system, EC system, error message, configuration mismatch, external code, rcm, obx, obd , KBA , LOD-SF-OBX-RCM , Initiate onboarding from RCM , Problem
SAP Knowledge Base Article - Public