3702950 - Cloud ALM ITSM API returning error message 500 - Unexpected Error while connecting to the backend

While running the ITSM API the following error message is displayed:

"Error 500: { "error": { "code": "INTERNAL_SERVER_ERROR", "message": "Unexpected Error while connecting to the backend: Please try again later or contact support if the issue persists.", "target": "itsm", "details": [ { "code": "x-correlationid", "message": "9999999999999999999999999" } ] } }"

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