3702995 - Upcoming classes not displayed under "Show Classes" section in SAP SuccessFactors Learning

Users search for a course and click "Show Classes", but upcoming classes data does not appear. However, classes are displayed when selecting "Show All Available Classes".

SAP SuccessFactors Learning

1. Access SuccessFactors system as a user. 
2. Navigate to Learning module.
3. Search for the course. 
4. Click on the "Show Classes" button. No upcoming classes appear ("No Data" displayed).
5. Click on the "Show All Available Classes" link. 
6. The available classes appear. 

This issue occurs when the class registration close date and time exactly matches the class end date and time. 

To resolve this, you will need to adjust the registration close time to ensure it is set before the class end time. Follow the steps below to make the necessary changes: 

1. Access Learning Administration.
2. Navigate to Learning Activities -> Classes -> Search for relevant class and open the record.
3. Locate the "Registration Close Time" field.
4. Update the time to be earlier than the class end time. For example, if the class End Date and Time is Jan-13-2026 06:00 PM, set the Registration Close Time to Jan-13-2026 05:59 PM or earlier, depending on requirements.
5. Save the changes.

Once completed, upcoming classes will appear under the "Show Classes" section of courses.  

• 2420800 - "Available Classes" tile not showing upcoming classes
• 2437516 - "No Data" is shown when accessing "Browse All Courses" in "Find Learning" in the Learning user side

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