Symptom
After creating a Sales Order/Quotation in the Manage Sales Orders/Sales Quotations version 2 app, the button "Update Output Item" is now greyed out.
Environment
SAP S/4HANA Cloud Public Edition
Reproducing the Issue
- Go to the Manage Sales Orders/Manage Sales quotations version 2 apps.
- Create a Sales Order/Quotation.
- Go to the "Output Item" tab and notice that the button "Update output item" is working normally.
- Finish the creation of the document by clicking in the "save" button.
- Click in the "edit" button and check that now, even when in Edit mode the button is greyed out.
Cause
The update button is only available before a sales order/quotation number is generated.
Once the document is created the sales order/quotation, the system updates the output items automatically.
Resolution
Update the output items before finishing the creation of the sales documents.
See Also
- Refer to SAP Help Portal - Feature Comparison for Creating, Changing, and Displaying Sales Orders. Where it is stated that the Manage Sales Orders - Version 2 app only supports displaying and previewing output items.
- As for the "Update Output Items" field being inactive, refer to SAP Help Portal - Functional Details: Manage Sales Quotations - Version 2
- SAP Note 2269304 - Output Management in SAP S/4HANA Cloud for Sales Document Default Configuration
Keywords
output, update, item, grey, button, manage, sales order, quotation, change, edit, save, create, display, , KBA , SD-SLS-GF-OC-2CL , S/4HANA: Output Control on Sales Documents (Public Cloud) , Problem
SAP Knowledge Base Article - Public