SAP Knowledge Base Article - Public

3703139 - Sign In issue with SAC add-in for MS PowerPoint web version

Symptom

  • Sign-in issue with the web version of the PowerPoint Add-in.
  • Error message: "The property 'isNullObject' is not available. Before reading the property's value, call the load method on the containing object and call 'context.sync()' on the associated request context."

Environment

  • SAP Analytics Cloud (Enterprise) 2025.21.9
  • SAC Add-In for MS PowerPoint web version

Reproducing the Issue

  1. Upload the manifest file into the web version of PowerPoint.
  2. Click on the sign-in button.
  3. Observe the error message displayed in the task pane: "The property 'isNullObject' is not available. Before reading the property's value, call the load method on the containing object and call 'context.sync()' on the associated request context."

Cause

There was an issue in Microsoft. 

Resolution

Microsoft has fixed the issue.

See Also

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Keywords

sign-in issue, sac add-in, ms powerpoint, web version, isNullObject error, context.sync, manifest file, task pane error, sac integration, troubleshooting , KBA , LOD-ANA-OF-PPA , To track incidents for SAC add-in for MS PPT , Problem

Product

SAP Analytics Cloud all versions