3703308 - AI Tools Embedded Panel in SSCv2 does not auto populate opened entity record

Symptom

AI Tools embedded panel in SSCv2 does not auto-populate the opened entity record (e.g., Account, Ticket details).

Environment

SAP Sales and Service Cloud V2 with SAP CX AI Toolkit

Product

SAP CX AI Toolkit 1.10.0 all versions ; SAP Sales Cloud and SAP Service Cloud Version 2 all versions

Keywords

ai tools, embedded panel, sscv2, auto-populate, opened entity record, account id, sap cx ai toolkit, bug, hotfix, sap sales and service cloud , KBA , CEC-AIT , SAP CX AI Toolkit , Known Error

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