SAP Knowledge Base Article - Public

3703441 - Notes field cleared after importing Termination Details

Symptom

The standard Notes field is cleared after re importing termination details for terminated user. 

Environment

SAP SuccessFactors Employee Central

Reproducing the Issue

  1. Terminate a user: "ABC".
  2. Update the "Notes" field while terminating the user.
  3. Search "Import Employee Data."
  4. Select "Termination Details."
  5. Import the attached file.
  6. Observe that the Notes field is set to blank.

Cause

For an already terminated user, if the "Notes" field value needs to be retained after Termination Import, it must be provided as part of the Termination Import payload. If not, it will be considered blank, and the value will be cleared.

Resolution

Ensure that the "Notes" field value is included in the Termination Import payload when importing termination details for an already terminated user.

See Also

Keywords

INC18934666, ECT-256913, notes field cleared, integration, employee central, termination import payload, blank notes field, termination details, empty.  , KBA , LOD-SF-EC-TER , Termination Details , LOD-SF-EC-EMP , Employment Information (Employment Details) , Problem

Product

SAP SuccessFactors Employee Central 2511