SAP Knowledge Base Article - Preview

3703468 - Error in Risk Analysis Functionality: "User Does Not Exist" for Lowercase Usernames in SuccessFactors

Symptom

  • The risk analysis functionality in GRC is not operational.
  • The Risk Violation tab displays the error message: "User does not exist."
  • This issue occurs specifically for usernames stored in lowercase in SuccessFactors.


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Environment

  • SAP Access Control 12.0
  • SAP Access Control 12.0 for SAP S/4HANA

Product

SAP Access Control 12.0 ; SAP Access Control 12.0 for SAP S/4HANA

Keywords

risk analysis, user does not exist, lowercase usernames, SuccessFactors, GRC, repository sync, GRACUSERMAP, SAP Note 3673618, SAP Note 3643534, SAP Note 3635202, error message, access request, SPRO settings, parameter 1022. , KBA , GRC-SAC-ARA , Access Risk Analysis , Problem

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