SAP Knowledge Base Article - Preview

3703574 - An error occurs when submitting an External Learning Request form

Symptom

User is unable to submit an External Learning Request form, receiving the following or similar error message:

Error
An application error occurred. Try again.
If you have further questions, or if there are problems with this error, you can enter the error details below for all support groups.
View details.

If you click 'View details' and scroll down, you find the following or similar cause at the end of the trace log:

"Caused by: org.xml.sax.SAXParseException; lineNumber: 31; columnNumber: 493;
Character reference "&#x2" is an invalid XML character."


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Environment

SAP SuccessFactors Learning

Product

SAP SuccessFactors Learning all versions

Keywords

external learning request, learning request, error, exception, invalid, XML, character, submit, org.xml.sax.SAXParseException, successfactors, learning , KBA , LOD-SF-LMS-USR , User Entity , Problem

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