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3703648 - "An unexpected problem occurred while processing your request. See the application log for details" error received when executing a query in SAP APM Workbench

Symptom

  • "An unexpected problem occurred while processing your request. See the application log for details" error received when executing a query in SAP APM Workbench.
  • The Exception "[EXCEPTION--An Exception has occurred--] org.springframework.jdbc.CannotGetJdbcConnectionException: Failed to obtain JDBC Connection" is displayed in the Application Logs. 


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Environment

  • SAP Sales Performance Management
  • Agent Performance Management

Product

SAP Agent Performance Management 2026

Keywords

APM, ICM, JDBC, Connection failure, DNS, DNSSEC, Infrastructure, Support, Unexpected error, org.springframework. , KBA , CEC-SAL-APE , Agent Performance Management , Problem

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