SAP Knowledge Base Article - Preview

3703897 - Enterprise Search is not returning incidents using rich text formatting

Symptom

  • When searching for a term in the free text search criteria (Enterprise Search), incidents containing rich text formatting do not appear in the results


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Environment

  • SAP Solution Manager 7.2

Keywords

enterprise search, rich text formatting, incident search, free text search, SAP Solution Manager, indexing issue, text type, CRMC_TEXT, Log (R), formatted text, SUZZ, HTML text , KBA , SV-SMG-SUP , Service Desk / Incident Management , Problem

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