SAP Knowledge Base Article - Public

3704220 - Employees showing with 0 FTE and no name Under the Company Structure Overview

Symptom

In the organizational chart under Company Structure Overview, employees are displaying with 0 FTE and blank name fields.

Environment

SAP SuccessFactors Employee Central

Reproducing the Issue

  1. Go to Organizational Chart.
  2. Company Structure Overview 
  3. Fill the table and select people icon

Cause

Employees appearing without names or FTE values are onboardees who have not yet been hired. Since they are not yet Employee, their details are unavailable in the Company Structure Overview (CSO). 

Resolution

 This is expected system behavior per current product design. To resolve this display issue, either complete the hiring process for onboardees to populate their names and FTE values, or purge the onboardee records to remove them from the CSO employee count.

Keywords

SAP SuccessFactors Employee central, Company Structure Overview, CSO, Position Org chart, FTE O, Onboardees in CSO, People icon in CSO, Directory,  SAP SuccessFactors Onboarding 2.0, Onboarding 1.0, INC18920278 , KBA , LOD-SF-EC-CSO , Company Structure Overview , Problem

Product

SAP SuccessFactors HCM Core 2505