3704310 - A service contract not visible in the "Customer 360° View" app - SAP S/4HANA Cloud Public Edition

A service contract was created in the system but does not appear in the "Customer 360° View" app.

SAP S/4HANA Cloud Public Edition

1. Access the "Customer 360° View" app.
2. Search for the customer associated with the Service Contract.
3. Observe that the Service Contract is not visible in the Business Documents tab.

The creation date of the Service Contract is not within the current duration configured in the "Customer 360° View" app.

Business process configuration experts can make the settings that affect how the app displays and handles business documents in the following configuration activities:

• Define Settings for Business Documents in Customer - 360° View (ID: 105874)
• Define General Settings for Customer - 360° View (ID: 105876)

customer 360 view, service contract, business documents tab, creation date configuration, Customer - 360° View, service transactions, configuration activities, missing service contract. , KBA , SD-SLS-GF-CFS-2CL , Customers Overview (Public Cloud) , CRM-S4-SRV-CTR-2CL , S4CRM: Service Contract (Public Cloud) , Problem