Symptom
The "Validate Address" functionality stopped working. When employees try to enter a new address, they are unable to verify it because the address verification button is missing.
Environment
SAP SuccessFactors Employee Central - Address Information
Reproducing the Issue
- Navigate to the Address portlet.
- Add a new address.
- Observe that the validator button does not appear.
Cause
The issue occurs because the variable `window.isECDataQualityServiceAvailable` is undefined in latest people profile(PPX) but true in legacy people profile (PP3). This variable is defined in legacy pages but not initialized in PPX pages.
Resolution
- Engineering team has identified the root cause and created code corrections.
- Fixing the issue with ECT-266096.
- Tentative patch timelines: Preview on January 27th and Production on January 29th.
See Also
- SAP SuccessFactors Product Release & Road Map Information
- SAP SuccessFactors Patches Knowledge Base
- KB Article 2171560 - How to be notified of new or updated SAP Notes or KBAs.
- 3497583 - Employee Central Quick Action Change Address does not Show Validate Address Button
Keywords
INC17127729, KI2H2025, validate address, address verification button, latest people profile, legacy profile, address portlet, missing validator, variable initialization, ECT-266096, patch timelines , KBA , LOD-SF-EC-PER-ADR , Home Adress - Config, Rules, RBP, UI , Known Error
SAP Knowledge Base Article - Public