SAP Knowledge Base Article - Public

3704337 - Validate Address Button Stopped Working – 2H 2025

Symptom

The "Validate Address" functionality stopped working. When employees try to enter a new address, they are unable to verify it because the address verification button is missing.

Environment

SAP SuccessFactors Employee Central - Address Information

Reproducing the Issue

  1. Navigate to the Address portlet.
  2. Add a new address.
  3. Observe that the validator button does not appear.

Cause

The issue occurs because the variable `window.isECDataQualityServiceAvailable` is undefined in latest people profile(PPX) but true in legacy people profile (PP3). This variable is defined in legacy pages but not initialized in PPX pages.

Resolution

  1. Engineering team has identified the root cause and created code corrections.
  2. Fixing the issue with ECT-266096.
  3. Tentative patch timelines: Preview on January 27th and Production on January 29th.

    See Also

    Keywords

    INC17127729, KI2H2025, validate address, address verification button, latest people profile, legacy profile, address portlet, missing validator, variable initialization, ECT-266096, patch timelines , KBA , LOD-SF-EC-PER-ADR , Home Adress - Config, Rules, RBP, UI , Known Error

    Product

    SAP SuccessFactors Employee Central 2511