3704390 - Unexpected Tax Code in Credit Memo Following Customer Return

Tax code of pricing condition ABC for billing type G2 (credit memo) is set to X, but when credit memo is created automatically, the tax code is Y for pricing condition ABC.

*ABC represents tax condition

*X, Y represent tax code

SAP S/4 HANA Public Cloud

1. Open the application "Display Billing Documents" (VF03).
2. Search for a billing document and open it.
3. Open item 10 and select "Conditions".
4. Check condition type ABC; observe that the tax code is Y.
5. Check ABC in App Set Tax Rates - Sales, the matched tax code is X.

• When a credit memo is created automatically following a customer return, the system does not perform pricing but directly takes the pricing conditions from the return to the credit memo.
• When a credit memo is created manually, the system performs pricing with reference to tax settings.

Create credit memo manually so that pricing can be performed and expected tax code can be found.

tax code, credit memo, billing type, automatic creation, manual creation, sap s/4hana cloud public edition, pricing condition, ttx1, customer return, billing document , KBA , SD-BF-TX-2CL , Taxes (Public Cloud) , Problem