SAP Knowledge Base Article - Public

3704501 - IAS authentication is not working for an onboardee after rehire on old employment - Onboarding

Symptom

  • IAS is enabled for onboarding.
  • Validated the rehire user data in Data Inspector. The username in Data Inspector and the email information in IAS are correct after the user is accepted as a rehire on the old employment.
  • However, during the second rehire check in onboarding, a second activation email is sent from IAS after accepting the rehire on the old employment. This email is sent with an incorrect username (userId_XXXXX), which belongs to the intermediate onboardee, and it is also sent to an invalidated email address (<email>invalidXXXXX@domain).

Environment

SAP SuccessFactors Onboarding

Reproducing the Issue

  1. Add a new recruit to onboarding.
  2. Perform new hire data review.
  3. The user receives an IAS authentication message and is able to log in and complete personal data collection.
  4. The rehire coordinator performs a check and accepts the match on old employment.
  5. The user receives a new IAS message but is unable to log in using the account activation link.

Resolution

The parameter ias.user.automatic.conflict.resolution can be set to false in the target system properties.

Keywords

IAS, authentication, rehire, verification, inactive, account, activation, error, email, invalid, duplicate, accounts, onboarding, failure, conflict, logic, SCIM, candidate, onboardee, new hire , KBA , LOD-SF-OBX-IAS , IAS User Authentication , Problem

Product

SAP SuccessFactors Onboarding all versions