3704727 - Automatic initiation of onboarding fails when candidate status is changed via RCM business rule - Onboarding

Automatic initiation of onboarding does not occur when a candidate's status is changed to "Onboarding" via a RCM business rule.

1. Enable automatic initiation for onboarding in the system configuration.
2. Create a RCM business rule to change the candidate status to "Onboarding" upon candidate's acceptance of an offer letter.
3. Test the scenario by accepting an offer letter as a candidate.
4. Observe that the onboarding process does not initiate automatically.

The issue occurs because the status change is triggered by the candidate's action, and at the time of the status change, the candidate does not have a user ID.

This results in the RCM event publisher user ID being null, which prevents the automatic initiation of onboarding.

1. Avoid triggering the status change to "Onboarding" via a RCM business rule linked to candidate actions, such as accepting an offer letter.
2. Change the candidate's status to "Onboarding" manually to ensure the automatic initiation process works correctly.

• Refer to: Automatically initiating onboarding | SAP Help Portal
• Refer to: Assigning automatic onboarding initiation rule to a template | SAP Help Portal
• Refer to: Automate onboarding from recruiting | SAP Help Portal

automatic initiation, onboarding, RCM business rule, sap successfactors, candidate status, offer accepted, onboarding integration, RCM rule, user ID null, onboarding failure , KBA , LOD-SF-OBX-RCM , Initiate onboarding from RCM , Problem