SAP Knowledge Base Article - Preview

3704753 - New hires not appearing in search results as expected in SAP SuccessFactors

Symptom

  • New hires do not appear in the search results but are visible in the Org Chart.
  • Employees appear as "Unknown" in the search engine despite having correctly filled personal information.
  • User synchronization issues cause delays of 20-30 minutes for employees to appear in SuccessFactors after integration.
  • Excessive time is required to update data for a single employee.


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Environment

SAP SuccessFactors HCM Suite

Product

SAP SuccessFactors HCM Suite 2511

Keywords

KI2H2025, ISH-28942, new hires, search results, org chart, synchronization delay, employee directory, unknown users, data refresh errors, SAP SuccessFactors, HRIS sync, SOLR re-index, legacy search, enhanced search , platform
, KBA , LOD-SF-PLT-SRH , Search , Known Error

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