SAP Knowledge Base Article - Public

3704783 - Recently Approved Claims not displaying claims from December

Symptom

Recently approved claims are not showing approved transactions from few dates past in last year

Environment

SAP SuccessFactors Employee Central : Global Benefits

Reproducing the Issue

  1. Navigate to the benefits overview page.
  2. Select recently approved claims
  3. Observe that only transactions from the current calendar year are displayed.
  4. Attempt to view transactions from the previous year; they are not visible in the reimbursement tab > recently approved claims.

Cause

  • The benefits overview page is designed to display details of 'Benefit Employee Claim' objects requested for the current calendar year only.
  • Claims from previous years are moved to the claims history section and displays limited information.

Resolution

To view details of claims from previous years:

  • Access the claims history section.
  • Export the data via "Import and Export Data > Benefit Employee Claim" to review all details of the historical claims.

To request enhanced functionality:

  • Post an enhancement idea to the product team to support viewing details of all historical claim items or to display data from the past year in the recently approved claims section.
  • Refer to SAP Knowledge Base Article 2090228 for instructions on submitting enhancement ideas.

See Also

Keywords

recently approved claims, reimbursement tab, approved transactions, claims history, export benefit employee claim data, historical claim details, global benefits, workflow details, claim details, approved claim. , KBA , LOD-SF-EC-GBF , Global Benefits , How To

Product

SAP SuccessFactors Employee Central all versions