3704881 - 'Responsible Employee' is not determined in a sales order

1. Selecting an account on a new sales order shows error or blank for employee responsible.
2. Accounts often have no designated owner; Account/ territory steps return no value.
3. Rules maintained under sales & campaign settings -> define rules for sale order parties did not populate employee responsible

• SAP Cloud for Customer (C4C)

1. Go to Sales > Sales Order
2. Create new 
3. Select "Document type and Account
4. Save and Open
5. Go to Involved Parties tab
   
   See that "Employee Responsible" is not determined and warning message "Please enter a party with role Employee Responsible." appears

Employee Responsible on Sales Order is determined only by the determination step "Responsibility: Employee Responsible for Sales," which consumes Employee Work Distribution rules. Sales & Campaign "Sales order Parties" rules do not drive this party and can cause confusion or overrides.

1) Involved Parties configuration  

• Path: Business Configuration → Activity List → Sales Orders → Maintain Involved Parties → Party “Employee Responsible” → Maintain Determination.  
• Action: Make “Responsibility: Employee Responsible for Sales” the first ACTIVE step; keep Account/Territory below or temporarily inactive while testing. 

2) Employee Work Distribution rules  

• Path: Administrator → General Settings→ Employee Work Distribution → Sales and Marketing → Employee Responsible for Sales.  
• Actions:
    1. Enable criteria in “Criteria to Determine Responsibilities for Sales” (Company, Sales Org, Country/Region/City/ZIP, etc.).
    2. Create rule lines with valid dates and assignees who are Active and belong to the correct Sales Unit. Add a broad fallback rule (e.g., Company only).

3) Remove obsolete rules  

• Path: Sales & Campaign Settings → Define Rules for Sales Order Parties.  
• Action: Deactivate/remove rules intended to set Employee Responsible; keep only if needed for other roles.

Validation:

Create a brand‑new Sales Order and compare header values (Company, Sales Org, Country/Region/City/ZIP) to the matching Work Distribution rule.
Employee Responsible should determine at save/account selection. Existing orders may not re-determine.

Employee Responsible, Work distribution, involved parties, Party determination, Responsibility step , KBA , LOD-LE-CQP-CO , Lean Sales Orders , Problem