SAP Knowledge Base Article - Public

3704929 - Mandatory Event Reason Error in Job Info During Onboarding Process - Onboarding

Symptom

  • An error occurs in the business process after initiating onboarding.
  • Error message: {"responsePayload":[{"userSysId":"xxxx","hrisSaveStatus":[{"elementType":null,"key":null,"statusCode":"ERROR","errorInfo":"Event Reason is mandatory for jobInfo"}]}]}.
  • The error is related to the job info for auto-setting the event reason.

Environment

SAP SuccessFactors Onboarding

Reproducing the Issue

  1. Login as support user.
  2. Initiate onboarding process.
  3. Observe successful initiation followed by an error message in the business process within To-do tile.
  4. View error message related to event reason in job info.
  5. Check the job info model in "Manage business configuration" and confirm the rule is present.
  6. Restart the process in the business process.
  7. Observe that the error persists.

Cause

Event Reason is not enabled within Manage Business Configuration.

Resolution

  1. Navigate to "Manage Business Configuration".
  2. Locate the Event Reason field under job info.
  3. Enable the Event Reason field.
  4. Save the changes.
  5. Restart the onboarding process and verify if the issue is resolved.

See Also

Keywords

event, reason, job, info, onboarding, error, mandatory field,HRIS data, business process ,configuration , KBA , LOD-SF-OBD-INT , Integrations with Onboarding , LOD-SF-RCM , Recruiting Management , Problem

Product

SAP SuccessFactors Onboarding all versions