3704929 - Mandatory Event Reason Error in Job Info During Onboarding Process - Onboarding

• An error occurs in the business process after initiating onboarding.
• Error message: {"responsePayload":[{"userSysId":"xxxx","hrisSaveStatus":[{"elementType":null,"key":null,"statusCode":"ERROR","errorInfo":"Event Reason is mandatory for jobInfo"}]}]}.
• The error is related to the job info for auto-setting the event reason.

SAP SuccessFactors Onboarding

1. Login as support user.
2. Initiate onboarding process.
3. Observe successful initiation followed by an error message in the business process within To-do tile.
4. View error message related to event reason in job info.
5. Check the job info model in "Manage business configuration" and confirm the rule is present.
6. Restart the process in the business process.
7. Observe that the error persists.

Event Reason is not enabled within Manage Business Configuration.

1. Navigate to "Manage Business Configuration".
2. Locate the Event Reason field under job info.
3. Enable the Event Reason field.
4. Save the changes.
5. Restart the onboarding process and verify if the issue is resolved.

• Mandatory Event Reason for Onboarding from 2H 2025 Release - Steps to Configure and Troubleshoot.
• Rule Trace Configuration Guide

event, reason, job, info, onboarding, error, mandatory field,HRIS data, business process ,configuration , KBA , LOD-SF-OBD-INT , Integrations with Onboarding , LOD-SF-RCM , Recruiting Management , Problem