Symptom
When trying to add an attachment to a Sales Quote via the Server Side Add-In via Outlook, the "Attach" option is missing.
Environment
SAP Cloud for Customer
Reproducing the Issue
- Open Outlook.
- Select an email with attachments.
- Enable the Server Side Add-In by clicking on "View Context of SAP Cloud for Customer".
- Search for a Sales Quote.
- Observe that there is no option to attach any attachment to Sales Quotes.
Cause
This is a current limitation of the Server-Side Outlook Add-In functionality.
Resolution
- Submit an enhancement request to product management to address the limitation. KBA 2531650 - New Customer Request for Additional Feature or Function in SAP standard software
- Or as a workaround:
- Search for the relevant Sales Quote in the server-side add-in.
- Click on the three dots in the top-right corner ("...").
- Select "Open in SAP".
- Add the relevant attachment to the Sales Quote directly in the SAP Cloud for Customer system.
Keywords
outlook add-in, server-side add-in, sales quotes, missing attachment option, sap sales cloud v1, pdf attachment, email section, attachment section, enhancement request, workaround, sap cloud for customer. , KBA , LOD-CRM-GW-SCC , Invisible CRM - Smart Cloud Connect Solution , Problem
Product
SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions
SAP Knowledge Base Article - Public