3705088 - Error "500 SAP Internal Server Error" while changing account status from blocked to active

• In Account Management, certain accounts could not be edited or their status changed from "Blocked" to "Active."
• An error message appeared: "500 SAP Internal Server Error."

SAP Business ByDesign

1. Navigate to Account Management.
2. Open the account ID.
3. Change the status from "Blocked" to "Active."
4. Observe the error message "500 SAP Internal Server Error."

The affected accounts had expired Rating Dates, which prevented the status change from "Blocked" to "Active." 

1. Verify the ByD - Rating Expiry Date in the General tab of the affected accounts.
2. Ensure that the expiry date is valid for the "Blocked" to "Active" status change activity.
3. If the expiry date has already passed, update the expiry date to a valid future date.
4. Retry the status change activity from "Blocked" to "Active."

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