3705117 - Background images display correctly in preview but do not appear in sent recruiting emails - Recruiting Management

• A background image has been set up in the email template, and the email content is designed to appear on top of this image. However, when the email is triggered and sent to the candidate, the background image does not display. Only the email content becomes visible, while the background image disappears.
• The background image is visible in the email preview but disappears when the email is received by the recipient.

SAP SuccessFactors Recruiting Management 

1. Log in to the instance.
2. Navigate to "Manage Recruiting Email Templates" and select a template 
3. Preview the email. The background image is visible.
4. Send the email to a recipient.
5. Check the email received in the recipient's inbox. The background image is not displayed.

For the outbound email templates 

1. The embedded style will work only if it is injected in the head section of the final email output. The RCM email configuration will only drop the configured template in the body portion of the email, so the styles will be stripped. 

2. We have to create a template to have the background image embedded inline.

3. There are as well restrictions around what kind of values the CSS property will take. So, we need to be mindful of the customized template configurations for email.

1. Create a new email template with the background color or image embedded inline.
   
   
2. Ensure that the CSS properties used in the template are compatible with email clients.
   
   
3. Refer to the blog shared by the engineering team for guidance on configuring email templates:

https://myemma.com/blog/css-in-html-emails-what-you-need-to-know-to-get-started/

background image, email template, recruiting emails, sap successfactors, css compatibility, inline css, email preview, email client behavior, recruiting management, email notifications, background color, email configuration, template creation, sap support , KBA , LOD-SF-RCM-EML , Recruiting Emails and Notifications , Problem