Symptom
Rehire coordinator with all necessary permissions found an empty employment profile selection to-do task for a certain candidate
Environment
SAP SuccessFactors Onboarding
Cause
The issue occurs because the candidate associated with the "Employment Profile Selection" to-do task has already been hired, and the Recruitment Management (RCM) data cannot be fetched.
Resolution
In this case, check tool cannot remove the to do task. Need to run script to remove it.
Keywords
stale to-do tasks, employment profile selection, onboarding 2.0, home page cards, RCM data, process trigger ID, SuccessFactors onboarding, task removal, onboarding tasks , KBA , LOD-SF-OBX-RHE , Recruit to Hire Tool , Problem
SAP Knowledge Base Article - Public