3705410 - Business Alert Not Displaying For Accounts

Business alert is not displaying for accounts when the rule is met. 

• SAP Sales/Service Cloud v2

1. Open the agent desktop workspace.
2. Search for the account that meets the condition in the search bar.
3. Click on "Accept" for the required account.
4. Navigate to the "Customer Hub" tab.
5. Check the left-hand side panel for the business alerts section.

The tab for business alerts must be made available under the agent desktop.

If the business alerts section is not visible, enable it via adaptation mode:

1. Click on the user menu and select "Adaptation".
2. Choose any yellow plus sign on the left tab.
3. Click on "Manage Sections".
4. Review the list of available sections and select "Add from List".
5. Choose "Business Alerts" from the list.
6. The alerts should now be visible.
7. If alert is still not visible please ensure the correct business role is assigned to view the alerts.

• Refer to: Generate Product Banner Text
• Refer to: 3432252 - Unable to find Notifications and Favorites icon in SAP Sales & Service Cloud V2
• Refer to: 3630333 - Unable to find Business Alerts configuration under Settings

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