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3705638 - Error: Unable to Submit Firefighter Access Request Due to Existing Pending Request

Symptom

  • An error occurs when attempting to raise an access request for Firefighter ID using a template based request.
  • The error message displayed is: "There is already an open request for system xxxxxx by user id xxxxxx."
  • This issue prevents the submission of new requests due to unresolved pending requests.
  • Users are unable to locate or terminate the previous request.


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Environment

SAP Access Control 12.0 for SAP S/4HANA

Product

SAP Access Control 12.0 for SAP S/4HANA

Keywords

firefighter access request, GRFNMW_MANUAL_INSTANCE_CANCEL, pending request, decision pending, SAP Access Control, template-based request, error message, GRCCLNT300, user id 1000860, abort request, stale requests, workflow error , KBA , GRC-SAC-ARQ , Access Request , Problem

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